EHI

Technology
Consulting
Helping navigate the complexity

Quality Management

Quality Management is important to EHI Technology Consulting and this is ensured by having a series of 3 processes in place: Quality Planning, Quality Assurance, and Quality Control.

Quality Planning: Identifying which quality standards are relevant to the project and determining how to satisfy them.

Quality Assurance: Evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.

Quality Control: Monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.

These processes interact with each other and with the processes in other knowledge areas as well.

 

Commitment to Quality

Our Commitment to Quality: The services provided in the project undertaken by the vendor, including the processes and documentation, meet ISO 9000 Quality Management guidelines. The figure below shows the eight principles of ISO 9000 Quality Management.

1.     Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

2.     Leadership: Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

3.     Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

4.     Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process

5.     Systems approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

6.     Continual improvement: Continual improvement of the organization's overall performance should be a permanent objective of the organization.

7.     Factual approach to decision making: Effective decisions are based on the analysis of data and information.

8.     Mutually beneficial supplier relationship: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

International Standard ISO 9000 Second Edition 2000-12-15

ISO 9000 Quality Management Principals